A global IT services provider faced stagnating growth, pressured bottom-line and struggled to translate strategic ambition post-divestment into measurable results. We helped sharpen its commercial focus, aligned governance, and boosted delivery discipline. Within four months, the company accelerated a new strategic segment by securing 20 new customers and delivered 3x on their bottom-line at end year.
Landed 20 new customers in four months in a newly prioritised strategic segment
Delivered 3x bottom-line performance by year end through cost and project delivery optimisation
Aligned the commercial delivery model across offerings and project types, supported by a KPI cockpit
The IT services market was becoming increasingly competitive, with growing pricing pressure and rising demand for specialised, high-value expertise. Enterprise clients expected greater differentiation and measurable business impact from their technology partners. Despite its strong capabilities, our client had experienced stagnating growth and recognised that its existing strategy would not deliver the desired results. The business needed greater commercial focus, clearer governance and stronger execution to better align delivery capacity and expertise with changing market demand.
Following the divestment of a significant part of the business, the organisation repositioned itself from an IT infrastructure provider to a pure consultancy. While the strategic direction was clear, translating it into measurable commercial results proved more challenging. Improving performance required sharper customer segment prioritisation, stronger delivery governance and better management of pricing, costs and capacity. The transformation was further complicated by organisational change fatigue and limited visibility into commercial performance following the divestment and ERP platform changes.
Working closely with the leadership team, we assessed commercial performance, governance and execution readiness.
Together, we refined strategic priorities, identified the highest-value commercial opportunities and established the conditions required for successful execution. We redesigned key elements of the commercial operating model, introduced clearer ownership of margins, developed a measurable execution roadmap and implemented a KPI cockpit to give leadership better visibility into commercial performance.
We are growing and rapidly onboarding new clients to the Kvadrant tribe. Want to help them realize the full potential of their commercial organization?
We’re a team of commercial specialists experienced within change and transformation on both individual and organisational levels.
Kvadrant Consulting is a Copenhagen-based management consultancy focused on driving growth by designing, developing, and accelerating the full commercial engine of global companies, now part of the Elixirr Group.
Palægade 8, 3. | 1261 Copenhagen | Denmark
Phone: +45 70 27 02 23
Mail: info@kvadrant.dk
